Legiano Responsible Gambling

Gambling is entertainment. Legiano operates under a Curaçao licence (OGL/2023/158/0074), held by Neroblanko Tech B.V., and this page sets out the tools available to you, the external organisations that can help, and how to contact us directly.

Our commitment

Legiano is licensed by the Curaçao Gaming Control Board under licence number OGL/2023/158/0074. Our licence covers both casino and sportsbook activity across the international markets we serve. Responsible gambling is a condition of that licence, and the tools described below are available to every registered player.

Tools available

Several account-level controls are available to you. To use any of them, contact our support team by email and the change will be applied to your account.

• Deposit limits: set a daily, weekly, or monthly cap on how much you deposit
• Loss limits: restrict the amount you can lose over a defined period
• Session time limits: cap the length of any single gambling session
• Reality checks: receive periodic reminders of how long you have been playing
• Cool-off periods: take a short break from gambling without closing your account
• Self-exclusion: suspend your account for a set period or indefinitely

Account closure is also available on request. Your account can only be closed with no remaining balance and no pending withdrawals, so withdraw any funds before submitting the request. Email [email protected] to start any of these processes.

Signs to watch for

Some patterns can indicate that gambling has moved beyond entertainment. These are facts, not judgements.

• Chasing losses by placing further bets to recover money already lost
• Spending more time or money gambling than you planned
• Gambling affecting your work, sleep, or time with family and friends
• Borrowing money or selling possessions to fund gambling
• Feeling irritable or restless when you are not gambling
• Hiding your gambling activity from people close to you

Where to get help

Several organisations offer free, confidential support. None of them require you to be in crisis to make contact.

• ConnexOntario: www.connexontario.ca (for Ontario residents)
• Responsible Gambling Council: www.responsiblegambling.org
• Problem Gambling Helpline: 1-866-531-2600 (available 24/7)

The minimum age for gambling in Canada is 19 in most provinces, with the exception of Alberta, Manitoba, and Quebec, where it is 18.

Contact us

To request self-exclusion, set a limit, or ask any question about your account, email us at [email protected] and we will respond within 24 hours. For formal complaints, write to [email protected] and you will receive an outcome within 10 days. Live chat is available 24/7 directly from the site if you need a faster response.